Transfer Cancellations and Changes
Free cancellation until 24 hours before the scheduled time
Find & Manage Reservation
Find your reservation with your email and phone number, or your PNR code.
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Cancellation Policy
- For cancellations made 24 hours or more before your scheduled transfer time, your full payment will be refunded with no deductions.
- Voluntary cancellations made after the vehicle has been allocated (i.e., within the final 12 hours) will not be accepted.List Item
- Once your cancellation request is approved, the refund may take 3–7 business days to be reflected in your bank account, depending on the bank's processing procedures.
- Cancellations made less than 24 hours in advance are non-refundable.
"How to make a cancellation ?
You may forward your cancellation request to us through any of the contact methods below. Please remember to state your booking reference (PNR) in your request.
Reservation Changes
ou must notify our customer service of any changes to the date, time, or route at least 12 hours before your transfer.
In the event of a route change, any distance differences that may arise will be recalculated and communicated to you, and the process will be completed upon your approval.
Vehicle type change requests are evaluated based on availability.
Flight Delays
Our operations team tracks your flight in real-time using your flight number. In the event of any delays on your flight, your vehicle will continue to wait for you at the airport. No additional fees are charged for delays.